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Return & Refund Policy

RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

Kunti medical facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

  • DEFINITION

  • RETURN PROCESS

  • MEDICAL TEST

  • REFUND PROCESS

  • ONLINE CONSULTATION

  • SHIPPING CHARGES

  1. DEFINITION

'Return' means an action of giving back the product ordered at kunti medical portal by the consumer. The following situations may arise which may cause the action of return of product:

  1. Product(s) delivered do not match your order;

  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request by our email id or call within 07 (Seven) days from the delivery of the product. Kunti medical reserves the right to cancel the Return request, if the customer reaches out to Kunti medical after 7 days of delivery.

Upon receiving your Return/Refund request, Kunti medical shall verify the authenticity and the nature of the request. If Kunti medical finds that the request is genuine, it will initiate the Return and Refund process. In the event of frivolous and unjustified complaints regarding the quality and content of the products, Kunti medical reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Kunti medical in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering of product doesn’t qualify for Return;

  2. Batch number of the product being returned should match as mentioned on the invoice;

  3. Return requests arising due to change in prescription do not qualify for Return;

  4. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

  5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

  1. RETURN and REFUND PROCESS:

    1. For Return intimation, please visit www.kunti medical.com/contact us.

    2. Kunti medical team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

    3. Once the claim is verified , The customer will be required to pack the product(s) in original manufacturer’s packaging and send by any courier own your cost. After receiving product kunti medical will pay your courier charges and price of given products .  on customer’s UPI .

    4. Refund will be completed within TWO days from date of received products to kunti medical.(if required).

 

  1. SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to kuntimedicalstores@gmail.com For any further Refund related information, please write to kuntimedicalstores@gmail.com

CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till Kunti medical ship it. Orders once shipped cannot be cancelled.

Kunti medical cancellation:

There may be certain orders that Kunti medical partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information.

Kunti medical also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Kunti medical as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

i. Products ordered are not for self-consumption but for commercial resale;

ii. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

iv. Invalid address given in order details;

v. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

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